A1:
1. Please press and hold the button for 12~15 seconds, the Q-Band
EX / Q-Band HR will show the icon in the OLED display below.
Note: If your Q-Band EX / Q-Band HR does not show the icon, please try the step
again.
2. When you see the disconnect icon shown on the Q-Band
EX / Q-Band HR, please tap the button twice,
the Q-Band EX / Q-Band HR will show the icon in the OLED display below.
3. After reset your Q-Band EX / Q-Band HR, the it will clear the Bluetooth settings, so you have to pair and connect with it again. Please activate i-gotU Life app on your phone, then select “Settings” > “Setup New Device” > “No. Not first time” , and follow the Installation Wizard to establish the connect between Q-Band EX / Q-Band HR and your phone.
You also can refer to the video to reset your Q-Band EX / Q-Band HR device: https://youtu.be/sC8IPohqzXw