1). Please make sure your Q-Band EX / Q-Band HR is fully charged via USB Charging Cable when used for the first time. It takes about 2 hours before it is fully charged.
Q-Band EX / Q-Band HR has power protective design before the connection. It has to be fully charged; otherwise it cannot be turned on and normally used.
2). If you are using Android phone, Q-Band EX / Q-Band HR does support Android 4.3 and above version. Please download i-gotU Life app from Google Play.
If you are using iPhone, Q-Band EX / Q-Band HR does support iPhone 4S and above phones / iOS 7.0 and above version. Please download i-gotU Life app from App Store.
• Please click here to see the Compatible devices.
After that, please open i-gotU Life app and follow the Setup Wizard to pair via Bluetooth and input your basic personal information.
1. If your phone Bluetooth cannot find Q-Band EX / Q-Band HR, please click the Q-Band EX / Q-Band HR button once and then back to App and scan again. If it still does not find anything , please charge your Q-Band EX / Q-Band HR for 10 seconds to remove power protective mode... and scan again.
2. Q-Band EX / Q-Band HR will connect to server and check the firmware version when the Q-Band EX / Q-Band HR has first connected with phone successfully, please make sure Wi-Fi or 3G network of your phone has been turned on.
3). After finishing your basic personal information setting, i-gotU Life will download, analyze and sync data with your Q-Band EX / Q-Band HR.
Please refer to the link below for the complete installation instruction:
For Android user: http://global.mobileaction.com/support/sub-igotU.Sports/Q66_connection.Android.htm
For iPhone user: http://global.mobileaction.com/support/sub-igotU.Sports/Q66_connection.iOS.htm